Refund & Return Policy

Order Cancellation

You may cancel your order before shipping is initiated.

If canceled before dispatch, a full refund will be processed to your original payment method.

Returns & Exchanges

If you face any issue with your product, contact our team and we will assist you.

We primarily offer replacements or exchanges in eligible cases.

Customized or engraved machines are not eligible for refund or exchange.

Return Shipping Costs

If a product qualifies under warranty replacement or damage claim, the item itself will be replaced free of cost.

Pickup and delivery shipping charges are the responsibility of the customer for domestic and international orders.

Our team will help guide you toward the most reasonable shipping options available.

Damaged or Wrong Product

If you receive a damaged product or the wrong item, we will arrange a replacement at no extra cost.

Replacement may take additional time due to review and logistics, but we will make it right.

Refund Method

Refunds can be issued back to your original payment method or processed as a replacement or exchange depending on your preference and eligibility.

Processing Time

Orders usually ship within 7 business days, often earlier whenever possible.

Refunds and replacements generally require up to 7 working days once the case and product are reviewed.

Non-Refundable Items

Customized, engraved, or specially modified machines are final sale items and cannot be returned or refunded.

International Orders

Import duties, customs charges, and taxes for international shipments are non-refundable.

Customer Support

For any refund, replacement, or product-related issue, our team is here to help you with prompt support and guidance.