Refund/Cancellation policy

Your delight is of foremost importance to us. We will do our best to give you the best shopping experience on our web store. To make the shipping and returns processes hassle-free, we have clearly laid out our policies below for your understanding kindly give a read-through before your purchase.

You may either return or exchange as per your convenience within 7 days (including Saturday and Sunday) from the date of your purchase failing which the items may not be accepted for Return/Exchange and the course of action that follows will be left to the discretion of the management.

What can I return or exchange?

In case of only the following circumstances, the items purchased only on our website will be Eligible

For Single Exchange/Return:

  1. Wrong Product(s) was/were delivered
  2. Size Issues, in such cases Exchange may depend on Alternate Product availability. If an alternative is not available store credit points will be issued to your account. A refund amount will not be issued. You have to buy another product of equivalent amount.
  3. Item was delivered in a physically damaged condition (Approval of Exchange/Return only after verification)
  4. Product Has missing parts or accessories

CANCELLATION POLICY

Make sure to cancel your order within 2 hours after the order is placed. Once the order is confirmed and the order has been shipped we do not take order cancellations.

For Cancellation requests.
Please get in touch with our friendly customer experience team at [email protected] , 10:30 am – 9:30pm,
we work all 7 days.

RETURNS POLICY

We have a one-time-only return policy for a particular order.
One or more of the items from an order meeting the conditions mentioned above are eligible for return only once within 7 days(including Saturday and Sunday)from the date of purchase of the product(s) only from our web store and will not be accepted after that.
For returns, We offer store credit points that will be equal to the price of the product(s)(excluding taxes and surcharges) purchased for that order number only on our web store which will be credited to your account within 5-6 working days of receipt of the item returned by you at our warehouse after quality inspection.
If in case of any discrepancies during quality check you will be notified.
You can use the credit points for your next purchase on our web store where 1 credit point is equal to 1 INR.
You may purchase for the amount equal to the available credit points value or get the available credit points value discounted from the total bill of your next purchase when you check out for payment in which case the total bill amount must exceed the value of the available credit points.

EXCHANGE POLICY

We have a one-time-only Exchange policy for a particular order.
One or more of the items from an order meeting the conditions mentioned above are eligible for exchange only once and will not be honored after that.
Also, Exchange must be notified within 7 days(including Saturday and Sunday) from the date of purchase of the product(s) only from our web store.
The exchange of an Item may depend on the availability of the alternative chosen by you in our warehouse.
We will do our best to honor your request and get the item(s) replaced.
In the unlikely event that We are unable to replace your product with the same product, We will notify you immediately and you may choose one of the following actions:

1. Opt for a variant (size or color) of the same product for the same value.
2. Choose a different product from our wide collection for the equivalent value or higher value of the item being exchanged.
3. Opt for Store Coupon code value of which will be equal to that of your purchase for that order number. The same will be issued within 24-48 hours of our confirmation.
Kindly go through the Store credits section for your understanding.
4. All Exchanges will be final and no negotiation will be acceptable after one exchange is completely based on your confirmation.

REFUND POLICY

We have a STRICTLY NO REFUND POLICY but we will not disappoint you, store coupon code to the value of the product returned will be credited to your coupon for the equivalent amount will be issued to you which you may choose to use for future purchases on our web store within 24-48 hours after confirmation from our end.

Product Eligibility For Return/Exchange

All Products bought only on our web store can be Returned or Exchanged within 14 days from the date of purchase only if the following conditions are met:

– Product is unused and undamaged and in original condition
– Original Packaging of the product is still intact and not tampered with.
– The original Labels, Invoice, Price tags, Slips, Catalogs, Instruction Guide, certificates, etc. whichever was available when the product was delivered is/are intact.
– Invisible reserves the right to do a thorough quality check of the product before validating the Exchange/Return.

Products that can’t be exchanged or returned:

– Products that have not been purchased on www.waveshop.in or are falsely claimed to have been bought from our web store on verification.

– Items on clearance sale are considered to be final sale items
– Items that wear out on use and are not returned in their original condition or packaging will not be eligible for any returns or exchanges
– Coupon codes are not returnable and can’t be exchanged for cash.

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