Shipping, Returns, and Cancellation Policy

Your satisfaction is our priority at WaveShop. We are committed to providing an exceptional shopping experience and have outlined our policies to ensure seamless processes for shipping, returns, exchanges, and cancellations. Please read through these policies before making a purchase to avoid any inconvenience.

General Returns & Exchange Policy

We understand that sometimes returns or exchanges are necessary. Our policy allows you to initiate a return or exchange within 7 days (including weekends) from the date of purchase. Beyond this period, the decision to accept or process returns/exchanges lies solely at the discretion of our management.

Eligible Situations for Return/Exchange:

You may return or exchange products purchased exclusively from our website only under the following circumstances:

1. Wrong Product Delivered:
   If the product delivered does not match your order.
2. Size Issues:
   • Exchanges will be subject to the availability of the desired size or alternative product.
   • If the alternative size is unavailable, store credit equivalent to the purchase value will be issued. No refunds will be processed in such cases.
3. Physically Damaged Items:
   • Items delivered in a damaged condition are eligible for return/exchange after verification.
4. Missing Parts or Accessories:
   • Products with missing components can be returned or exchanged after validation.

Cancellation Policy
We allow cancellations within 2 hours of placing an order. After this period, once the order is confirmed or shipped, cancellations will not be accepted. To request a cancellation, please contact our customer experience team at wavemotionshop@gmail.com. Our support is available 10:30 AM – 9:30 PM, seven days a week.

Detailed Returns Policy
We offer a one-time-only return policy for each order. Please ensure that the product meets the eligibility criteria listed below before initiating a return:

Steps for Returns:

1. Initiate a return request within 7 days (including weekends) of the purchase date.
2. The returned product will undergo a quality inspection upon receipt at our warehouse.
3. If approved, a store coupon code equivalent to the purchase value (excluding taxes and surcharges) will be issued.

Conditions for Return Eligibility:

• The product must be unused, undamaged, and in its original condition.
• The original packaging, labels, invoices, tags, and any accompanying materials (guides, certificates, catalogs, etc.) must be intact.
• Products failing the quality inspection will not qualify for a return, and the decision will be communicated to you promptly.

Store Coupon Code Usage:

• The store coupon code will be issued within 24-48 hours after return approval.
• It is valid for one year from the date of issuance and can be used exclusively on our website.
• To redeem, ensure that your total purchase amount exceeds the coupon value.

Detailed Exchange Policy

We offer a one-time-only exchange policy for each order. Please follow the steps below to initiate an exchange:

1. Notify us within 7 days (including weekends) of the purchase date.
2. The product must meet the eligibility conditions outlined above.

Exchange Process:

• The exchange depends on the availability of your requested alternative item.
• If the desired alternative is unavailable, you may choose one of the following:
  1. Opt for a variant (size or color) of the same product.
  2. Choose a different product of equivalent or higher value from our collection.
  3. Receive a store coupon code equivalent to the purchase value for future use.

Finality of Exchanges:

• Once an exchange has been processed, it is considered final. Further exchanges for the same order will not be entertained.

Refund Policy
At WaveShop, we adhere to a strict no-refund policy.In place of refunds, we offer store coupon codes equivalent to the value of the returned product (excluding taxes and surcharges). These can be redeemed for future purchases on our website and will be issued within 24-48 hours after confirmation.

Ineligible Products for Return/Exchange

Certain products are not eligible for return or exchange. These include:

1. Items not purchased directly from www.waveshop.in
2. Clearance sale items, which are considered final sale.
3. Products that show signs of wear or have been used.
4. Items not returned in their original packaging and condition.
5. Coupon codes, which are non-returnable and cannot be exchanged for cash.

Warranty, Replacement, and Repair

• Warranty and replacements are void if the unboxing and filling process is not followed properly according to the provided video instructions.
• It’s mandatory to record videos during the unboxing and filling process for warranty and replacement claims.

Dispute Resolution
We strive to ensure that every customer is delighted with their shopping experience. However, we do not entertain claims filed through third-party platforms such as PayPal. Instead, we encourage you to work directly with us, and we assure you that we will do our best to resolve any issues to your satisfaction.

Key Highlights of Our Policies

No Refund Policy: We do not process monetary refunds but provide store coupons to ensure a fulfilling shopping experience.
One-Time Return & Exchange Policy: Each order is eligible for only one return or exchange.
7-Day Return/Exchange Window: Please adhere to this timeline to avoid inconvenience.
Clearance Sale Exclusions: Items on clearance sale are final and cannot be returned or exchanged.

At WaveShop, we value your trust and aim to make your shopping journey memorable. By adhering to these policies, we ensure that the processes remain transparent and hassle-free for you. We appreciate your understanding and look forward to serving you better every time!