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If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team at wavemotionshop@gmail.com or Chat with us  between 9AM and 6PM, Monday to Saturday. In such cases, the order will be cancelled, and the money will be refunded to you within 48-72 business hours after the cancellation request is duly processed by us.
Cancellation post shipment: Please note that we don’t entertain any cancellation requests for orders that have already been shipped.
ARE THERE ANY CANCELLATION CHARGES?
There are zero cancellation charges if the order hasn’t been shipped from our warehouse but if the order has already been shipped we’ll not be able to cancel it.
Our shipments go through all the  quality check processes before they leave our warehouse. Also we do have special packaging boxes with foam and additional protection pads.However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund. If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 2 days of receiving the order: by chating with us.
Step 1: Contact our Customer Support team via Help Desk within 2 business days of receiving the order. The window for this will open when our delivery partners mark the orders “delivered”. Delayed queries will not be encouraged on the account of the package being opened late.
Step 2: Share images and videos (JPEG only) with us along with your order details and your request to return/replace/refund the defective/wrong items in your order. Our team will assist you as per the policy in which your order was placed.
Step 3: We will pick up the products within 4-5 business days. If the returned products are received in appropriate aforementioned conditions, refund or replacement as requested will be initiated.
Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will suggest you to select a product from the same category for which options will be shared by our team.